info@cloudandpupa.com

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Handmade Jewellery from Hong Kong

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English

    郵寄:

  • 買家不包郵費, 可選平郵或空郵寄出, 郵費則個別告知。
  • 建議使用掛號, 以免寄失。 買家需承擔郵寄風險, 請恕不能負責, 敬請體諒。
  • 面交:

  • 只限本地買家, 購物滿$150或以上, 可會面交收, 地點只限觀塘/九龍灣/九龍塘地鐵站。
  • 時間:

  • 收到款項後, 貨品才會寄出。所有貨品均是全新。
  • 部份貨品需要重新製作, 需時約5個工作天。(不包括運送時間)
  • 本地買家需時7個工作天寄到。海外買家則需時7-15個工作天。
  • 保險:

  • 如貨品在運送途中遺失, 我們不會作出賠賞。
  • 退貨條款:

  • 貨品出售後均不可退款。退貨只適用於嚴重瑕疵品或寄錯商品, 請於3 日內通知, 可換一次, 逾期不理。
  • 貨品尺寸, 顏色及其他所需資料已在本網站內詳細例明, 請各買家訂購前細閱清楚。
  • 由於各電腦瑩幕質素有異, 貨品顏色會有色差。如有疑問可電郵詢問有關貨品之詳情。
  • 如果買家對貨品有任何意見 , 可電郵到:info@cloudandpupa.com

    Mail order:

  • Customers will have to pay for standard postage fees via Air/Shipping/Local Mail.
  • Any postage fees will be notified to customers in our confirmation email.
  • Please note, we are NOT responsible for any items lossed during shipment.
  • Hand exchange:

  • For Hong Kong customers only with a total purchase price of $150HKD or over.
  • Customers can choose to meet at Kwun Tong, Kowloon Bay or Kowloon Tong MTR stations.
  • Time:

  • Items will ONLY be shipped to you after payment is received.
  • All items are brand new, please note certain items will need to be made-to-order and may take around 5 extra days before shipping.
  • Hong Kong mail orders will usually take 7 business days.
  • Overseas shipping usually takes 7 - 15 business days.
  • Insurance:

  • We are NOT responsible for any items damaged or lossed during shipment.
  • Return Policy:

  • All sales final and NO refunds. However, all sales have a 3 days return policy for serious damaged or wrong items. Items can only be exchanged once.
  • After the 3 days of purchase date, we will NOT accept responsibility of damaged items, no exchange of items allowed.
  • All specifications of items regarding height, colour, etc are written on website.
  • We advise all customers to check all specifications before purchase.
  • Please note, due to the different colour settings of monitor and LCD's, colours of pictures maybe different to actual products.
  • However, if you are not satisfied with items or have any comments please contact us by e-mail: info@cloudandpupa.com